One of our Verizon circuit providing DSL connectivity has developed severe errors and we have been notified by Verizon that they are taking the circuit offline periodically for repairs. This will affect most Verizon circuits for at least the next hour and perhaps longer. We have no estimated time of repair as yet but will update this notice once more information is available. We apologize for this inconvenience.
Update: The circuit problems have resisted all efforts by Verizon engineers to repair and is still causing errors on DSL circuits. (Symptoms manifest as periodic severe packet loss)
The problem is being caused by a faulty DS3 card. As a result, Verizon will be taking the circuit down between 12:01am and 6:00am PDT to rebuild the card. This will result in at least a two hour outage some time during this repair window. While we anticipate that this will fully repair the circuit, the possibility exists that the errors will persist. If the rebuild does not correct the problem the card will be replaced. We apologize for any inconvenience this might cause and we will again update this notice once we have the results of tonights rebuild. Thank you very much for your patience.
Update July 24: Network status as of July 24 @ 5PM PDT. We continue to experience issues with one of our Verizon DSL circuits. This is not affecting all circuits. The issue has been escalated within Verizon and they will be taking the circuit offline for equipment change tonight between 12:01am and 6:00am. Expect your DSL circuit to be down sometime during this time frame. (The window is 6 hours however the estimated work required time is 2 hours) We will update this notice again when we have updated information in the morning. Updated July 30: On Friday evening July 25 Verizon completed the changeover of the failing DSLAM card. The circuit has been monitored extensively since that time and it would appear that all issues with this circuit have been fully resolved.
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