 The Communications Control Center (CCC) enables you to read your email from any standard internet connection, manage your account, setup autoresponders, control your email filters, and much, much more. It can be accessed from www.avvantamail.com. |
|
The support desk will be closed Tuesday, December 25th in observance of the Christmas holiday. We will return to our normal support schedule Wednesday, December 26th.The support desk will be closed early (5pm) Monday, December 31st and closed Tuesday, January 1st in observance of the New Years holiday. We will return to our normal support schedule Wednesday, January 2nd. Holiday scheduling is contingent upon the World not ending Friday, December 21st, in which case the support desk will be closed indefinitely. Have a wonderful holiday!
|
Avvanta will be performing network maintenance between 12:01am Pacific and 4:00am Pacific Thursday, October 25th. This maintenance will disrupt access to email and hosted web pages for numerous, brief periods during the work. This work will not affect DSL or Dial-up connectivity, nor will it affect the TrueRing phone service.
|
| Read more... (891 bytes more) |
Avvanta will be performing major infrastructure maintenance on Thursday morning, September 6th between 12:01AM and 5:00AM Pacific time. During this maintenance there will be total disruption in all Email and Web Hosting services, including our own web sites and the CCC. This maintenance will not affect DSL or Dial-up connectivity, nor will it affect the TrueRing phone service.
|
| Read more... (820 bytes more) |
Avvanta Administrators will again be performing load balancer testing Thursday morning, August 9th, between 12:01AM and 1:00AM Pacific Time. During this work you should expect periodic outages of our main web site and the CCC.
|
| Read more... (1184 bytes more) |
Avvanta Administrators will be performing load balancer maintenance Thursday morning, July 26th, between 12:01AM and 1:00AM Pacific Time. During this work you should expect periodic outages of our main web site and the CCC.
|
| Read more... (1202 bytes more) |
As a result of the sharp increase in both the quantity and sophistication of fraudulent "phishing" emails, Avvanta has taken steps to try and mitigate this type of email threat.
|
| Read more... (294 bytes more) |
Our office will be closed Thursday, November 24th in observance of the Thanksgiving holiday. We will have reduced staff available Friday, November 25th.
|
On the morning of Thursday July 21st, between 12:01 am and 4:00 am, Avvanta will be performing maintenance on DSL hardware that will temporarily interrupt DSL internet service. This maintenance will only affect Avvanta DSL customers. This maintenance will not require any action on your part.
|
| Read more... (530 bytes more) |
 Account statements are normally processed on the 2nd of each month. For this reason the printed statement you receive via email or postal mail includes all charges to your account through the 1st of each month. Due to the up-coming holiday statement processing was conducted a day early. For this reason the initial statement you will receive will not show this months charges even though they have been accurately and correctly applied. We will be re-sending statements again on the 5th and we apologize for any confusion this may have caused.
|
Avvanta Administrators will be performing very light mail server maintenance Thursday morning, June 30th, between 12:01AM and 1:00AM Pacific Time. During this work you should expect minor slowdowns in mail and webmail service but no loss of connectivity or service availability.
|
| Read more... (1090 bytes more) |
|
The maintenance scheduled for Thursday morning has been rescheduled for Friday morning. Avvanta Administrators will be performing server maintenance Friday, March 18th, between 12:01AM and 2:00AM Pacific Time. During this work you should expect intermittent disruptions of connectivity and service availability.
|
| Read more... (1026 bytes more) |
We have made some significant changes to the way incoming mail is handled which may impact the mail you receive. Please read this notice carefully if you make use of your Avvanta mailbox.
|
| Read more... (2644 bytes more) |
We are experiencing issues with two of our DNS servers. DNS service is available however the down servers are affecting some services. Avvanta administrators are working on the issue and will update this notification as information becomes available.
Update 21:50: This issue has now been resolved. The problem was traced to a faulty switch that required rewiring to work around the failed unit. Services impacted by this outage included connection authentication (DSL and DialUp), DNS, and ironically enough our NOC Notification System. We sincerely apologize for any inconvenience this may have caused.
|
Avvanta administrators will be conducting emergency maintenance on our backup storage array Friday afternoon. The work is expected to take approximately one hour. As this is our secondary storage system and is not currently in service this maintenance should not affect services or connectivity in any way.
|
| Read more... (829 bytes more) |
Avvanta Administrators will be performing very brief maintenance on DNS services Wednesday, December 1st, between 12:01AM and 12:30AM Pacific Time. The work being performed will have no impact on connectivity and should have little to no impact on service availability or performance.
|
| Read more... (994 bytes more) |
Avvanta, a leader in Internet Services in the Northwest, is proud to announce our 3Play bundled services! You can now get Television, Internet, Phone service, and Home Alarm Services through Avvanta. We have a variety of options available at prices that fit your budget. You no longer need the Cable Company or FIOS - you just need Avvanta!
|
| Read more... (614 bytes more) |
Avvanta Administrators will be performing maintenance on DNS and CCC services Tuesday, September 21st, between 12:01AM and 4:00AM Pacific Time. The work being performed will have no impact on connectivity and should have little to no impact on service availability or performance.
|
| Read more... (871 bytes more) |
Avvanta Administrators will be performing maintenance to the network core Thursday, September 16th, between 12:01AM and 4:00AM Pacific Time. During this work you should expect intermittent disruptions of internet connectivity. We apologize in advance for any inconvenience caused during this maintenance.
|
| Read more... (762 bytes more) |
We briefly lost power to a network switch this evening. This outage prevented access to our web and mail servers. General connectivity for DSL and dial-up customers was not affected. The outage lasted approximately 35 minutes. We apologize for any inconvenience.
|
|
Due to a bug with the new year in the spam filtering software, some legitimate mail may have been inadvertently tagged as spam and sent to your Trash folder. This bug will only have affected email delivered after the 1st of the year. Please be sure to investigate your Trash folder at the CCC to recover any legitimate email and we apologize for any inconvenience.
|
|
The support desk will be closed Friday, December 25th in observance of the Christmas holiday. We will have limited phone support on Saturday, December 26th (reduced staff may result in abnormal hold time) We will return to our normal support schedule Sunday, December 27th. The support desk will be closed early (5pm) Thursday, December 31st and closed Friday, January 1st in observance of the New Years holiday. Have a wonderful holiday! |
The support desk will be closed Thursday November 26th in observance of the Thanksgiving holiday. We will have limited phone support on Friday November 27th (reduced staff may result in abnormal hold time) We will return to our normal support schedule Saturday, November 28th. Have a wonderful holiday!
|
Qwest will be performing maintenance on the circuits that serve Qwest DSL connections between 12:01AM and 4:00AM Thursday morning, November 12th. This maintenance will cause an interruption in Qwest DSL service while Qwest makes changes on the circuit. No other servers or services will be affected by this maintenance.
|
| Read more... (1337 bytes more) |
The Avvanta operations team will be performing general system and network maintenance on the core network routers and select servers within our Washington data centers on Wednesday morning, July 22nd between 12:01AM, and 4AM PDT. Customer impact is anticipated to be very minimal.
|
| Read more... (892 bytes more) |
A Qwest DS3 connecting Qwest DSL circuits to our network dropped at approximately 10am PDT this morning. Qwest engineers are currently working on the issue however no estimated time of repair is available yet. We will update this notice as the situation develops. Thank you for your patience and we apologize for any inconvenience.
Update 12:15pm PDT: The circuit is back in service. Qwest engineers will be closely monitoring the circuit for the next 24 hours for any further issues. Thank you for your patience.
|
We have made a policy change that affects all customers who forward their Avvanta email to outside addresses. This change only affects customers who forward their email but did not already have Advanced Spam Protection enabled.
|
| Read more... (2189 bytes more) |
Avvanta technicians will be performing maintenance to network equipment Thursday, April 16th, between 12:01AM and 4:00AM Pacific Time. During this work there may be a brief disruption of internet connectivity for some customers. Administrators don't expect outages to be any more than a 10-15 minutes each and limited to two occurrences in total as we swap UPS systems. We apologize in advance for any inconvenience caused during this maintenance.
|
|
Our Support lines were down from 3:40pm Pacific to approximately 5:00pm due to a misconfiguration. All Support lines have been restored to service and we apologize for any inconvenience. |
The inter-LATA aggregation carrier for Qwest DSL service has had a major switch failure affecting DSL service for Arizona, Colorado, Iowa, Minnesota, Nebraska, New Mexico and South Dakota. We have no estimated time of repair as yet.
Updated 6:34pm: Service has been restored in all affected locations. Thank you for your patience and we apologize for any inconvenience.
|
One of our providers has notified us they will be performing maintenance on circuits that will affect Avvanta customers. The maintenance will be from 12:01am (Pacific) Wed March 18th through 5am Wed March 18th.
|
| Read more... (550 bytes more) |
A major fiber cut has occurred in Florida affecting connectivity for the majority of the State. This will affect customers connecting from Florida as well as access to sites or networks serviced by that locale. The Estimated Time of Repair is 10PM tomorrow, February 26th.
|
The long talked about changes to our shell server and DNS server infrastructure have been completed. The changes should be transparent to all users, with the notable exception of shell (SSH) access.
|
| Read more... (677 bytes more) |
The Support desk will be closed on Thursday, December 25th in observance of the Christmas Holiday. We will be closed Thurday, January 1st in observance of the New Years holiday. Please stay safe (and warm!) Have a very Merry Christmas and a Happy New Year!
|
The support desk will be closed Thursday November 24th and Friday November 25th in observance of the Thanksgiving holiday. We will be open normal hours Saturday (10am to 2pm Pacific) Have a wonderful holiday!
|
Now until the end of 2008 we are waiving first year registration fees on .info domains! Save $15 and grab your own little piece of the Internet!
|
| Read more... (1274 bytes more) |
|
As mentioned in a previous update the existing DNS and shell server (Animal) is long past due for retirement. Unfortunately with the number of services on that machine it is no simple matter to replace, so we'll be conducting the change in stages. Stage One changes will affect shell and (to a much lesser extent) FTP access.
|
| Read more... (2095 bytes more) |
With the number of "phishing" style emails multiplying a reminder is in order as to your account security and our policies. It is important that everyone know what to expect and perhaps more importantly what not to expect from us.- The most important reminder: We do not need your password for anything and will never ask for it in an email.
|
| Read more... (3663 bytes more) |
The support desk will be closed Friday in observance of the Independence Day holiday. We will be open normal hours on Saturday (10am to 2pm PDT)
|
This month's maintenance window ran longer than anticipated, specifically affecting dial-up, NNTP, and Qwest DSL authentication attempts as we brought a new authentication server online. Dial-up and Qwest DSL authentication was restored at approximately 5:20am PDT. NNTP authentication should be restored shortly. We thank you for your patience and apologize for any inconvenience caused by the extended delay.
Update: (Authenticated) NNTP service is again available. |
Avvanta will be performing upgrades to network equipment on Thursday June 26th, between 12:01AM and 2:00AM PDT. During this time there will be brief intermittent outages in internet connectivity as equipment is upgraded. This work requires no action on your part.
|
| Read more... (886 bytes more) |
Over the last several weeks we have been analyzing mail patterns in our continuing effort to improve our spam filters. As some have recently noticed, the result of our daily investigations into the sources of spam is having a major impact on the amount of junk getting through to your inbox.
|
| Read more... (3498 bytes more) |
Avvanta will be performing upgrades to network equipment and related servers on Thursday May 15th, between 12:01AM and 2:00AM PDT. During this time there will be intermittent outages in internet connectivity as equipment is upgraded. This work requires no action on your part.
|
| Read more... (1192 bytes more) |
At approximately 12:20pm PDT a border router handling one of our incoming Qwest DS3 circuits suffered a route failure. This resulted in intermittent connection failures for the affected Qwest DSL circuits. As of 12:50pm the router is in service however it will continue to experience connectivity issues as it rebuilds the affected circuits. (It has to rebuild several thousand circuits on-the-fly, which is causing significant load and slow responses) This process should be complete within the next 10 to 20 minutes, resuming normal operations. We apologize for the inconvenience.
|
Avvanta will be performing upgrades to network equipment on Thursday April 10th, between 12:01AM and 4:00AM PDT. During this time there will be brief intermittent outages in internet connectivity as equipment is upgraded. This work requires no action on your part.
|
| Read more... (908 bytes more) |
We are porting our toll free support number (888-662-5274) to a new carrier. The number will be unavailable for a short time today while we route the number on to a new circuit. Our primary number (425-818-6500) is still available for support calls. We apologize for any inconvenience.
Update 3:25pm: The number port has been completed and our toll-free number is again available.
|
Avvanta will be performing upgrades to Avvanta network backbone equipment on Thursday March 27th, between 12:01AM and 2:00AM PDT. During this time there will be brief intermittent outages in internet connectivity as equipment is upgraded. This work requires no action on your part.
|
| Read more... (1127 bytes more) |
At 2:45pm PST an inter-LATA carrier circuit in the Portland, Oregon LATA went down affecting all Qwest DSL circuits in that area. Engineers have already been dispatched and Estimated Time of Repair for this outage is approximately 7pm PST. Update: Service was restored at approximately 7pm. It may be necessary to powercycle the DSL modem to restore service. Unplug the power from the DSL modem, leave it unplugged for 15 to 20 seconds, then plug it back in. The modem will take approximately 1 minute to sync and reconnect. If you are still experiencing difficulties after this procedure please call our office.
|
We have received notification from our carrier that the primary circuit for DSL service in Salt Lake City and surrounding areas will be down this evening starting at approximately 10pm MST. The outage is expected to last no longer than 15 minutes as the circuit is moved to a new panel. We apologize for any inconvenience.
|
Avvanta will be performing upgrades to Avvanta network backbone equipment on Thursday February 28th, between 12:01AM and 4:00AM PST. During this work there will be some internet routing instabilities as equipment is upgraded. There will also be brief intermittent disruptions of internet connectivity. Administrators do not expect outages to be any more than a 10 to 15 minutes each while the upgrades are completed.
|
| Read more... (1077 bytes more) |
Qwest and Mammoth Networks have informed us they will be performing a physical circuit move tonight between 10pm PST and 10:45pm PST. This will affect all DSL circuits in the Salt Lake City, Utah LATA. The actual outage time should be very brief within the maintenance window (a few minutes) as the job is essentially one technician in Salt Lake unplugging a cable while another in Billings plugs the new one in.
|
| Read more... (278 bytes more) |
Wednesday morning (Jan 23) saw a repeat of the same file system issue that occurred a few weeks ago. While we had updated our monitoring tools to watch for this type of system issue they unfortunately did not work as intended.
|
| Read more... (528 bytes more) |
A fiber cut at approximately 10:30am PST in Portland Oregon has disrupted DSL service for all customers in the Oregon LATA. Splice trucks arrived on-sight at approximately 1:30pm and are currently working on repairs. No estimated time of repair has been provided by the carrier. This notice will be updated as information is received.
|
| Read more... (1014 bytes more) |
Avvanta will be performing maintenance to the Avvanta network core on Thursday Januray 17th, between 12:01 am and 4:00 am PST. During this work there is the potential for brief, intermittent disruptions of internet connectivity. Administrators don't expect outages to be any more than a few minutes each. We apologize in advance for any inconvenience caused during this maintenance.
|
| Read more... (982 bytes more) |
|
Our call center will be available 9am to 3pm on Monday, December 24th. We will be closed for the holiday on December 25th returning to normal hours on Wednesday, December 26th. Happy Holidays! |
The NNTP service has been updated and, with a small work-around, should now allow authenticated access from anywhere. There are now two news server aliases to choose from:
|
| Read more... (1099 bytes more) |
Avvanta will be performing emergency maintenance to the Avvanta network core on Thursday December 20th between 12:01 am and 4:00 am PST. During this work there is the potential for brief, intermittent disruptions of internet connectivity. Administrators don't expect outages to be more than a few minutes in total. We apologize in advance for any inconvenience caused during this maintenance.
|
| Read more... (1294 bytes more) |
|
An issue affected the storage array for most of this morning, specifically affecting about 25% of customers. Symptoms would have included failed mail logins, failed FTP logins etc. (Essentially if the process needed access to your files or mail that process would have failed) The problem has been resolved and we apologize for the inconvenience. Mr Murphy has been working overtime on us for the last week and here's hoping he takes a vacation real soon now. |
One of our Qwest DS3 circuits dropped this morning at approximately 10:05am. Avvanta and Qwest technicians are aware of and working on the issue.
Update 12:06pm: The DS3 service has been restored and all Qwest DSL connections should be working properly. Customers with Static IP addressing (SOHOxl or SOHOxs) may have initially received a dynamic IP when their modem reconnected (with the circuit down authentication could not access the correct data) Powercycle your DSL modem and it will reconnect with the proper Static information. Our apologies for any inconvenience. |
One of the circuits handling aggregate DSL connections between Qwest and most of the western United States is down. This is affecting connectivity for all of our Qwest DSL customers outside of Washington State for the last several hours. We do not yet have an estimated time of repair from the provider but will update this notice when we receive more information.
Update 09:30: The circuit has been repaired and all DSL connections should be working properly at this time.
Update 15:20: The same problem from this morning has repeated this afternoon. The circuit provider is aware of the problem and service will be restored as soon as possible. We apologize for any inconvenience.
Update 17:18: The circuit problem has been resolved by the provider. We will continue to monitor the issue over the weekend in case it re-occurs.
|
| Read more... (229 bytes more) |
We've encountered a bug with the authentication for the news service that is preventing many connections from succeeding. We should have a fix in place early this week. Our apologies for the inconvenience and we will update this as soon as the fix is available. |
With the holiday shopping season upon us it should come as no surprise that the spammers have greatly increased their efforts to reduce your Email to a useless pile of junk. The Advanced Spam Protection filters have averaged 1.1 million filtered spams daily for the last 20 days - and the filters blew past the 1 million mark at 9:30am this morning. We're on pace to see the filters deal with 2.5+ million today alone. Protect your email and enable the Advanced Spam Protection filters on your mailboxes.
|
| Read more... (350 bytes more) |
The Avvanta NNTP (Usenet News) service has been updated. The news server accepts NNTP Authentication rather than relying upon IP address to authenticate access as it did in the past. The advantage is that the SuperNews news feed provided with your account can now be accessed from anywhere, not just from Avvanta dialup or DSL connections. The speed of the connection has also been altered.
|
| Read more... (884 bytes more) |
Avvanta will be performing emergency maintenance on the electrical services that supply power to Avvanta's core network routers. The work is scheduled from 12:01AM to 4:00AM Saturday morning, November 10th. Avvanta does not expect any disruption in services while this maintenance is being completed. There is always the possibility of some unforeseen issue that could extend the maintenance time.
|
| Read more... (647 bytes more) |
The Advanced Spam Protection filters have received a major update and should now be considerably more effective against the newer forms of spam hitting the system. As a reminder, Advanced Spam Protection is not enabled by default. The filters must be deliberately enabled for each mailbox. Visit the CCC at www.avvantamail.com to edit your rules - in the Tools menu under Advanced Spam Protection. |
Update: Circuit move completed successfully. Update: The circuit move is currently in progress and going very smoothly. There was one unexpected problem during the first hour that was quickly corrected. Qwest has confirmed that the circuit move delayed from last week will occur Friday, October 26th between 8am and 5pm. This circuit move will cause an interruption in Qwest DSL service. This maintenance will not affect regular Dial-up service or Verizon DSL lines. Only Qwest DSL lines will be affected. The disruption to any single Qwest DSL line should last for no longer than 30 minutes sometime during the maintenance window.
|
| Read more... (1331 bytes more) |
The circuits that serve QWEST DSL connections are being changed during a 48 hour window, starting October 18th, at 8:00AM PDT.UPDATE: Qwest has notified us that this procedure will not occur today as scheduled.
|
| Read more... (2265 bytes more) |
Late yesterday some packet loss developed on one of the moved circuits. That packet loss resulted in DHCP timeouts for many customers, especially Verizon connections. The problem has been resolved however some Verizon DSL modems did not succeed in re-establishing their connection after the problem was fixed.
|
| Read more... (1299 bytes more) |
Although the entire move and turn-up took slightly longer than expected, all servers and services were fully operational and functioning normally by 7am local time. If you experience any difficulties please contact Technical Support, and thank you for your patience.
|
|
Avvanta's data center & service equipment is being moved to a new facility Sunday, September 30th, from 12:01AM to 6:00AM. This move is being done to strengthen service levels and to ensure better service quality. The new datacenter has full generator backup and increased air conditioning to ensure better reliability during the coming winter storms. During this period you will experience disruption in your Internet services.
|
| Read more... (1007 bytes more) |
|
We have been having continuing problems with our primary storage array. Many customers and web sites have been migrated off of the problematic array, but not all of them. Tonight at about 8pm we experienced another failure. Administrators are working on the problem and will have it resolved as quickly as possible. Email and some personal web pages will be offline until the problem is resolved. 7:27am, July 31st Technicians have been working through the night to replace the failing storage array. Data is being loaded onto the new array currently. Until that restoration is complete, email services will be unavailable. We anticipate having the restoration completed by mid-morning. 4:35pm, July 31st About 70 percent of the migration to the storage array has been completed. Mail is now once again fully functional for both sending out mail and for receiving incoming email. For some customers, mail that was delivered prior to 8pm last night may not appear until our recovery has been completed. The ongoing recovery also affects email folders and messages left in your Inbox. These messages and the contents of your home directories will be restored over the next few hours. Thank you for your patience as we worked through this issue. |
|
Sunday afternoon at about 2pm, another drive failed in the same storage array as on Friday. The failure was not as severe as on Friday. The storage array was able to be repaired and back online within a few hours. The data is still being rebuilt and checked, so email and web pages served from our system will be a bit slow until about 3am Monday morning. |
At around 10:00am Friday, July 27th the main storage array suffered a drive failure. The array began rebuilding that failed drive using the ready spare when that backup drive also failed. Normally a drive rebuild occurs "live" while the system is in general use with minimal impact on normal operations. With multiple drive failures however we had no choice but to take the entire array offline to physically replace the damaged drives and perform a clean restoration of approximately one terrabyte of data.
|
| Read more... (343 bytes more) |
|
Free setup and up to three months free! For all new Avvanta subscribers that order any of Avvanta's Qwest Basic DSL or Qwest Standard DSL accounts the normal $10.00 setup fee will be waived and up to three months of free service. For every month that you pre-pay, up to three months, Avvanta will give you an equal number of months for free! This promotion is effective for all new Avvanta Qwest Basic DSL or Qwest Standard DSL accounts created between March 20th, 2007 and May 31st, 2007. Call 425.818.6500 or toll free at 888.662.5274 to order your Qwest DSL service and create your Avvanta account.
|
| Read more... (912 bytes more) |
|
The nature of the destruction that devastated the Pacific Northwest caused most of our emergency measures to either be inadequate or irreparably damaged. The hurricane force winds downed many power lines and trees and caused flying debris to become missiles upon impact. In response to the damage to our network, and our customers faith, we are implementing new measures that can withstand what mother nature has recently thrown at our communities and livelihoods. A plan, which was initiated months ago, to create a second NOC at a different geographical location would have prevented this recent outage. Due to various causes the new NOC will not be ready for turn-up until this week. Additionally many customers have voiced concerns over not being able to reach our offices via phone for an update. We will be installing a land-line status number to enable a better communication network for our customers. While we recover from this calamity, and unroll the new services we've been preparing, updates will be made to the main web site. If you have concerns please contact us via email (support@avvanta.com) or call (425.818.6500). Call volume will be heavy for the first 24 to 48 hours. Marc Lewis
President
Avvanta Communications |
Due to the ice and snow closing major roads and hazardous driving conditions our call center has been closed for the day (Tuesday, Nov 28). Support is available via email and we regret any inconvenience this may cause.
Update: The call center will most likely remain closed through Wed, Nov 29 and we expect to return to normal operations Thursday, Nov 30th. |
Over the last 24 hours Avvanta's Advanced Spam Protection filters have been updated to the latest version of our filtering engine. Using the last 30 days of filter activity we've also added some refinements to the tests the ASP filters use to determine spam from legitimate email. Translated this means that the filters should be much more effective at identifying spam.
|
| Read more... (1074 bytes more) |
|
Beginning at about 7:00am Pacific time, Global Crossing, one of Avvanta's upstream connections to the Internet, has been experiencing large outages in California. A large number of sites use this path for access and has been causing some sites to be unreachable sporadically. Many sites have been routed around the affected routers, both by Global and by Avvanta using alternative routes. Global Crossing is aware of the issue and is working to restore service to full capacity.
|
|
Global Crossing, one of Avvanta's upstream connections to the Internet, has had a large group fiber cut between Seattle and Portland. This cut happened at about 7:54am Pacific time. This outage has long reaching effects and has had an impact on Qwest and MCI circuits as well. Some Avvanta DSL subscribers went down this morning shortly after the outage began and were offline for between one and two hours. It has also caused slowdowns through our Global Crossing Internet connection. Qwest and MCI are currently re-splicing all fiber pairs that are down. They are estimating that the problems will be resolved today, May 20th. Update: As of Saturday, May 21st at about 8pm Pacific time, Global Crossing circuits have been repaired and circuits are functioning normally again. |
|
First and foremost, we have not been purchased or merged with another company. After nearly 12 years Blarg has changed its name and is now Avvanta Communications Corporation. Avvanta is the same company, run by the same people with the same philosphy of bringing the best and most reliable internet solutions to our customers, we're just going to do that with a new name. Since many people will have questions about this change, we've compiled a list of questions and answers about it. If you have any questions that aren't covered here give us a call at 425.818.6500 (888.662.5274 toll free) or send an email to Avvanta Support and we'll be happy, as always, to answer them.
|
| Read more... (2250 bytes more) |
The arms race between the spammers and the spam filters continues with a behind-the-scenes update to our Advanced Spam Protection. Those with Advanced Spam Protection enabled should see a decrease in the amount of spam that gets through to your Inbox. Protect your email and read more!
|
| Read more... (844 bytes more) |
|
On Sunday between 2:05pm and 2:25pm PST, one of our DSL routers came under a distributed denial of service attack (DDoS). The exact type attack and the specific target is being investigated. We will be monitoring the network closely watching for future attacks and making any necessary adjustments to our routers to prevent this sort of attack in the future. This attack affected only Qwest and Verizon DSL customers in Western WA. No other services were impacted.
|
| Read more... (633 bytes more) |
|
Today at approximately 10:15am our mail system came under attack from a spammer's unsuccessful attempts to use our network to send out their spam to the Internet. The impact on several of our mail servers rendered these servers extremely slow for about 20 minutes as they rejected the tens of thousands of messages they were attempting to send. During this time our redundant servers were taking the entire mail load causing insignificant mail slowdowns and no disruptions in service. This spammer was blocked access to our network at approximately 10:35am and mail services returned to normal at this time. |
|
We are pleased to announce that we have expanded our Qwest DSL coverage area. Avvanta now services all of Washington, Oregon, Idaho, Montana, Wyoming, Colorado, Utah, New Mexico and Arizona for Qwest DSL. For more information on our various Qwest DSL offerings, see our complete list of Services. To order service call our office at 888.662.5274 or Signup Now using our secure ordering system. |
|
Updated: The server relocations have been completed and all servers and services are back in operation at our new network facility. There were two unanticipated problems. One of the border routers went down during the procedure taking with it a number of DSL connections and scrambling the routes for those who remained online. In addition the tertiary name server that was to provide DNS while the main servers were moved had a partial failure. All of these issues have been resolved. We thank you very much for your patience and we apologize for any inconvenience. |
On Thursday, September 8th, Verizon DSL subscribers will be transitioned from our current network center to our new facilities. These migrations start at 10am and will be completed by 4pm. There will be a brief interruption in service when a DSL connection is moved. This interruption should last no more than a few minutes.
|
| Read more... (676 bytes more) |
|
On Friday, July 29th, 2005, Avvanta is moving its support center. The move will begin at 2:30pm, at which time we will be unavailable for telephone support until Monday morning at 9am. We will monitor support email over the weekend as normal. This will not cause any disruption in any service. Only telephone sales and support will be unavailable.
|
3:20pm - A localized power failure has disrupted phone service to our Technical Support Center. Calls to our Technical Support lines will return a busy signal or an "Unable to complete your call" error message until the problem is resolved. All other Avvanta servers and services are performing normally. Only our Call Center is being affected. At this time no estimated time of repair is available. If you are unable to contact us this afternoon or evening remember that our Call Center is open 10am to 2pm on Saturdays. Thank you for your patience and we apologize for any inconvenience.
5:32pm - Phone service has been restored. |
|
All new Avvanta subscribers ordering any of Avvanta's Qwest Basic DSL or Qwest Standard DSL accounts the normal $10.00 setup fee will be waived and the first month of service will be free. This promotion is effective for all new Avvanta Qwest Basic DSL or Qwest Standard DSL accounts created between May 1st, 2005 and June 30th, 2005. Call 425.818.6500 or toll free at 888.662.5274 to order your Qwest DSL service and create your Avvanta account.
|
| Read more... (535 bytes more) |
|
Effective March 1st, we have added additional service offerings for Qwest DSL Subcribers. Our new Qwest Basic DSL services are inexpensive connectivity only accounts. These Qwest Basic DSL accounts include a single dynamic IP address, a single mailbox and unmetered transfer. A complete listing of our DSL Services can be found in the Services section. To qualify your line and order Qwest DSL Service call us at 425.818.6500 or toll free at 1.888.662.5274.
|
| Read more... (434 bytes more) |
|
Jabber is an open, secure and ad-free alternative to consumer IM services. Avvanta's Jabber service is connected to the global Jabber network and it can be used to communicate with any of the thousands of people throughout the world connected into the Jabber network. All Avvanta accounts include access to this new service and does not require any special activation procedures or different passwords. It uses your existing account information that you are already using for your email, DSL, dialup or other account settings. Setup Guides and server information can be found in the Jabber Instant Messaging section.
|
| Read more... (1554 bytes more) |
|
All new Avvanta subscribers ordering any of Avvanta's Qwest Standard DSL accounts the normal $10.00 setup fee will be waived and the first three months of service will be just $9.95/month. This promotion is effective for all new Avvanta Qwest Standard DSL accounts created between January 11th, 2005 and February 28th, 2005. Call 425.818.6500 or toll free at 888.662.5274 to order your Qwest DSL service and create your Avvanta account.
|
| Read more... (591 bytes more) |
On Friday, December 31st, 2004, starting at 12:00 Noon, we will be upgrading our network. This upgrade will take approximately two hours to complete. During this time all email services will be unavailable and there will be brief interruptions in all web services. Mail that arrives during the upgrades will be stored and delivered when the upgrades have been completed.
Update 2:12pm: Maintenance completed and all services are up and functioning normally. Have a Happy New Year!
|
| Read more... (857 bytes more) |
Recent reports of an ICANN Registrar Transfer policy change have resulted in some concerns over "domain hijacking". Like many other Registration Service Providers we do not believe the policy change will result in wholesale hijacking of domain names from their rightful registrants. The change however creates the possibility that it could happen even if on a limited scale. As a result we have decided to err on the side of caution and have placed a Registrar Lock on all domains registered through Avvanta via OpenSRS to prevent any hijacking from occuring.
|
| Read more... (985 bytes more) |
|
On August 1st, we increased the storage space for all customers from 25MB to 50MB. There were no changes in account prices from this change. On Friday, August 13th, we will be updating the main Avvanta web server. This is a two fold update:
- www.avvanta.com is getting a new look and new content
- All personal sites are on a new web server with a new URL
|
| Read more... (428 bytes more) |
|
All new Avvanta DSL customers get the first month of service for free and all Avvanta DSL setup fees waived. This promotion is effective for all new Avvanta DSL accounts created between June 1st, 2004 and June 30th, 2004. Call 425.818.6500 or toll free at 888.662.5274 to order DSL service and create your Avvanta account. |
| Read more... (177 bytes more) |
10:30am Several power outages during this mornings storm have resulted in the failure of our Technical Support phone lines. Calls to our Technical Support lines will return a busy signal until the problem is resolved. All other Avvanta servers and services are performing normally. Only our Call Center is currently affected. Repairs are being conducted and the Technical Support lines will be available again as soon as possible.
12:45pm - All Technical Support lines are again working properly. Thank you for your patience. |
| Read more... (2 bytes more) |
|
On Friday, March 5th, 2004, between 3am and 4am, Qwest will be performing routine maintenance on some of our DS3 and OC3 circuits that provide connectivity for our DSL subscribers. This maintenance will result in a short period of downtime for Qwest and Verizon DSL subscribers. Qwest anticipates less than 5 minutes per circuit, with a maximum down time of about 30 minutes. |
| Read more... (1 bytes more) |
|
Effective February 1st, 2004, we have reduced our monthly pricing for all Qwest and Verizon DSL subscribers. We have also added to our service options with our new SOHOxl service for both Qwest SOHOxl DSL and Verizon SOHOxl DSL subscribers. The new SOHOxl service is ideal for small businesses and individuals wanting to run low traffic servers using their DSL line. A complete list of all of our DSL offerings can be found in the Services section. To change your service or to place a new order, call our office at 425.818.6500 or toll free at 888.662.5274. |
|
All new DSL customers get the first month of Avvanta service for free and all Avvanta DSL setup fees waived. This promotion is effective for all new Avvanta DSL accounts created between October 1st, 2003 and December 31st, 2003. Call 425.818.6500 or toll free at 888.662.5274 to order DSL service and create your account. |
| Read more... (136 bytes more) |
|
Monday evening beginning shortly after 7:30pm Avvanta's border routers suffered a Denial of Service attack which lasted approximately 80 minutes. During this period internal services were unaffected however connections to external networks were severely degraded. Update: Tue, Sep 9, 2003, 6:15p. There were a few additional outages today, all of them were remedied within a few minutes. Our administrators, working together with Cisco, have identified the cause of the outages and have adjusted our router configurations to prevent further outages. Our administrators will continue to monitor things very closely to ensure uninterrupted service. |
| Read more... (338 bytes more) |
|
On Friday, July 4th, 2003 beginning at approximately 2pm, we will be replacing and upgrading one of our primary servers. The upgrade should take 30 minutes to complete. |
| Read more... (396 bytes more) |
|
All new DSL customers get the first two months of Avvanta service for free and all Avvanta DSL setup fees waived. This promotion is effective for all new Avvanta DSL accounts created between April 1st, 2003 and June 30th, 2003. Call 425.818.6500 or toll free at 888.662.5274 to order DSL service and create your account. |
| Read more... (125 bytes more) |
|
On Saturday, March 15th, 2003 starting at 9am we will be performing some routine maintenance on some of our DSL routers. This maintenance will result in a short period of downtime for some Qwest and Verizon DSL subscribers. We do not expect the outage to be more than about 30 minutes. |
We have a new mailing address, effective February 1st. All written correspondence and payments should now be mailed to:
Avvanta Communications Corporation
PO Box 1827
Bellevue, WA 98009-1827
|
| Read more... (2 bytes more) |
|
On Wednesday, February 5th, 2003 at 7am, we will begin upgrading our dial-up modem pools to the new v.92 standard. |
| Read more... (788 bytes more) |
|
On Friday, December 20th at 9am, we will be changing our Usenet News service provider to Supernews. This switch to Supernews is being made to provide more consistent service, higher completion rates and fewer missing articles. |
| Read more... (470 bytes more) |
|
We are happy to report that on December 12th, we have completed the installation and activation of a new DS3 circuit to Cable & Wireless for additional Internet backbone connectivity. |
| Read more... (227 bytes more) |
|
Up to $30.00 credit applied to account setup fee and first month. To be eligible for this promotion your Avvanta account must be created between 10/01/02 through 12/31/02. Take an additional $10.00 off your first bill by setting your account up on automatic credit card withdrawal. Call 425.818.6500 or toll free at 888.662.5274 to create your account. |
| Read more... (60 bytes more) |
|
At 7:57am today, October 15th, one of the DS3's connecting the Avvanta network to the Internet went down and is still down. The problem was reported to the carrier at about 8:15am for repair. Traffic was automatically re-routed through alternate connections, but we are currently running at reduced capacity. This problem will be resolved as quickly as possible. Update: As of 9:55am the circuit is back online and we are now running at full capacity again. |
|
There was a Qwest DS3 outage that affected Qwest and Verizon customers that lasted about 1 hour and 40 minutes beginning at about 10:10pm on August 8th. The outage first manifested itself with slow connection speeds and packet loss, and at about 11:25pm we rebooted the router that was having problems. As of 11:50pm, the problem has been resolved and all is back to normal again. |
Today we released the new Avvanta site. The new site was designed to enable visitors to find answers quickly on the large selection of services and support guides we offer.
|
| Read more... (764 bytes more) |
|
