 The Communications Control Center (CCC) enables you to read your email from any standard internet connection, manage your account, setup autoresponders, control your email filters, and much, much more. It can be accessed from www.avvantamail.com. |
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This is a Setup Guide, not a general 2Wire Modem Support Page. If you need technical assistance with your 2Wire modem and are not an Avvanta customer please contact 2Wire Technical Support.
 Included with your 2Wire 2700HG-D was a CD-ROM labeled "Put this CD-ROM in FIRST". You should NOT use this CD-ROM to configure your 2Wire router. It is not needed and the software is not 100% compatible with Avvanta's DSL Service. Physical Installation - Plug in the power supply and connect the power cable to the DSL router. The Power LED should begin flashing rapidly for about 5 seconds and then be steady green. The DSL LED should then start blinking.
- The gray phone cord included with your router is your DSL cable, this is the cable that should be used to connect your router to the phone jack. Plug one end into the Line port on the back of the Router and the other end directly into your phone jack on the wall. Run the line directly from the wall to the router, the line must not be plugged into anything other than the router and the wall. Splitters, answering machines, surge protectors, fax machines, etc., may interfere with the operation of your DSL line. After connecting the DSL cable, the DSL LED on the front of the router should stop blinking and go solid green after 10 to 30 seconds. If the DSL LED does not stop blinking, verify that you have properly connected the telephone line to the router and the wall. If the DSL LED does not stop flashing, and it is past your Qwest activation date, you should call Qwest Technical Support at 1-800-247-7285 to ensure that your line has been activated.
The 2Wire 2700HG-D has three methods for connecting your computer, one Ethernet LAN port, 802.11g Wireless, and a USB port. The preferred connection method for configuration is via Ethernet. If you do not have an Ethernet connection on your computer, you may not be able to proceed. If your computer does not have an Ethernet adapter, you will need to purchase and install one prior to proceeding.
Connecting to the Ethernet Port - Plug one end of the provided yellow ethernet cable into one of the Ethernet ports on the back of the router. With your computer powered on, plug the other end into your computer's ethernet adapter. The Ethernet light on your router should be steady and green. This light may begin blinking shortly after the connection is made, and this is normal.
Verify Connectivity - Make sure that the POWER LED is lit and green on the router. If the POWER does not come on and remain lit, verify that you have correctly connected the power cord to the router. If the light does not remain lit, or continues flashing call our office at 425.818.6500 or 888.662.5274.
- The Ethernet LED should be lit and green and possibly flickering occasionally. This indicates a connection to your computer. If the indicator light does not come on double check the connection between your computer and the router. If after verifying the connection between the computer and router you are still unable to obtain an Ethernet Network connection, call our office at 425.818.6500 or 888.662.5274 for assistance in diagnosing the cause for this.
- Make sure the DSL LED is lit and steady. If the DSL LED is not lit, or is blinking, double check the telephone line connection between the router and the wall. If the DSL light does not stay a steady green color, the router is not receiving a DSL signal from your phone line. Call Qwest Technical Support at 1-800-247-7285 to ensure that your line has been activated.
Disable Dialup Networking - Click on Start, then click on Settings, then click on Control Panel.
- Double click on Internet Options
- Click on the Connections tab.
- Click on the Never Dial a Connection option.
- Click on the OK button.
- Close the Control Panel.
Configure TCP/IP - Windows 95/98/Me - Click on Start then click on Run. In the dialog box, type in winipcfg then click OK.
- From the Windows IP Configuration window, select your Ethernet Adapter from the pull down list.
- Click on the Release All button.
- Click on the Renew All button.
If your computer shows an IP address of 192.168.0.x, where x is a number between 2 and 254, your computer is correctly communicating with the router. If you receive an error or any other IP address is displayed, verify your ethernet connection following the Verify Connectivity section and try the command again. If you are unable to obtain an IP address, please call our office at 425.818.6500 or 888.662.5274 for assistance. - Close the Windows IP Configuration window by clicking Ok.
Configure TCP/IP - Windows 2000/XP - Click on Start then click on Run. In the dialog box, type in cmd then click OK to start a command prompt.
- From the command prompt type ipconfig /renew and press [Enter]
If your computer shows an IP address of 192.168.0.x, where x is a number between 2 and 254, your computer is correctly communicating with the router. If you receive an error or any other IP address is displayed, verify your ethernet connection following the Verify Connectivity section and try the command again. If you are unable to obtain an IP address, please call our office at 425.818.6500 or 888.662.5274 for assistance. - Close the command window by typing exit and pressing [Enter]
Configure the Router - Start your web browser, such as Internet Explorer or Firefox. If it attempts to load a page, press the Stop button at the top of the browser window.
- In the Address or Location bar of your web browser, clear any address that may be present then enter http://192.168.0.1 and press [Enter].
- In the browser window the 2Wire main menu should appear. In the middle right of the screen is the Wizards section, in there click on the Advanced Configuration Settings link.
- Select the appropriate Time Zone for your locale.
- The Connection Mode should already be set to PPP Mode with PPPoA as the selected connection type.
- Enter your Avvanta User Name in the Username box. Your Username is the first half of your email address on Avvanta's system. In the Password box, enter the password you selected when you created your Avvanta account.
- Leave all other settings and values on this page at their defaults, scroll to the bottom and click on Save.
- You are finished configuring the 2Wire 2700HG-D.
- Watch the DSL and Internet LEDs as the modem reboots itself. After several seconds, the DSL light should be lit, steady and green followed shortly after by the Internet LED. Once both the DSL and Internet LEDs are lit and steady your 2Wire 2700HG-D is configured, online, and ready for use. If the Internet light flashes Red this indicates that the Username or Password is incorrect. Repeat this configuration process to re-enter your Avvanta Username and Password and try again. If the modem still does not connect, call our office at 425.818.6500 or 888.662.5274.
Test your Connection In the Address or Location bar of your web browser, clear any address that may be present then enter http://www.avvanta.com/ and press [Enter]. If the Avvanta web site is displayed, your router and computer are correctly configured. If you encounter any difficulties or an error occurs, please call our office at 425.818.6500 or 888.662.5274 for assistance.Where to go next After you have successfully setup your 2Wire 2700HG-D to connect to the Internet, you can setup your email software or the Wireless. Refer to the following setup information for further instructions on configuring other aspects of your connection and your Avvanta account. |
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